“The ISBA decided to move its larger training events to BMA House in 2014 because of the excellent range of facilities and room space that it offers. We now run all of our one-day conferences there, with numbers ranging from 100 up to 290.
Over the years we’ve had a couple of dedicated Event Managers, our most recent being Sasha Dearden, however each and every one has given us superb customer service. Sasha has always provided me with information when requested in a timely and professional manner. On the day of the event Sasha is present in person and is even happy to be there for 7.30am starts.
Catering for our large numbers has never been an issue as we are able to spread catering and our many exhibition stands over the two beautiful rooms on the ground floor, and our delegates can make use of the stunning Courtyard in the summer. Their friendly AV team are always on hand to help with last minute presentation changes, and when our group splits out into breakout rooms the AV team know us well enough now so the equipment is always set up just how we require it. We have been so pleased with the success of our events at BMA House we have booked future dates. I certainly have no hesitation in recommending this venue.”
Barbara Jackson,
Commercial Director, ISBA
“I have worked with the BMA House events team for c. nine years now, since we first approached them re: holding our AGM. The service we received from the outset was very professional, accommodating and efficient, leading to a very successful first AGM at BMA House. Due to this success, we decided to use the venue again and as I said, nine years on we are still coming back.
Big events like an AGM can be very stressful to arrange, due to all of the mechanics and number of attendees involved, however, Victoria and her predecessors have always ensured our event runs smoothly, always recommending alternative options from menus, to wine etc, to improve our event.
Unlike other venues, the events team also oversee the meeting itself, rather than delegating to operational colleagues, and the personal touch makes a huge difference too.
Everyone I’ve met at the venue has been friendly, approachable but above all willing to help which makes my life a lot easier. We’ve been appointed the same dedicated AV Technician each year, so our AV needs are taken care of with ease.
Many of our shareholders are elderly however BMA House is well equipped with accessible access throughout, and we make full use of the induction loop in the Great Hall.
We are always well catered for and the catering team are always ready on time.
I cannot foresee us taking our meeting anywhere else any time soon.”
Sharon Axford,
PA to CEO & Group Legal Director
“The Birkbeck team value BMA House’s high standards of customer service, reliability and professionalism. As a purpose-built conference centre with dedicated and trained staff the Birkbeck team also appreciate the ability of the BMA House team to manage the access and attendance of 200 plus students each evening. AV support is also always on hand with a technician available on-site to support the technical needs of the lecturers.
Ultimately, the Birkbeck team feel that BMA House is a high end choice, with an excellent level of care and customer service. As the home of learning for the medical profession it has a rich history of education, which reflects Birkbeck’s own needs and creates a positive educational association”
Anna Phillips
Deputy Director of Estates Resources
“A big THANK YOU to you and your teams for looking after us all so well over the last four days. Everything has run very smoothly and so far, we have very happy clients, delegates and speakers, with very positive initial feedback.
Please pass on our thanks to Pedro, Ramsay, Tom and Kirsty all of whom have gone out of their way to be helpful and accommodating on our requests, big and small, which is hugely appreciated, particularly by Georgie and me. It’s been really lovely coming back and seeing familiar, welcoming faces – it really does help. Please thank Jean and Sara on reception who have been delightfully helpful during the busy starts to our days. Thank you to you and the office team for all your patience with the pre-planning, delegate numbers and badges and for accommodating our last-minute on-site printing requests!
The AV has all gone very smoothly – thank you to Sabs, Ryan, Paris & Karim for being patient with both us and the speakers and Chris, thank you for doing such a quick and efficient editing job with all the speaker recordings. Also, a special thank you to Craig at MOD for being amazingly efficient with getting the Hub up and running and reacting to our random, time pressured update requests!
We work with lots of venues in and around London and BMA House really stands out for the quality of its staff and your kind and accommodating approach.”
Karen Thomas
Director, Pemberley Events
“I’ve experience of working in one or two venues across the UK and I must say I’ve been ever so impressed with BMA House. You have been fantastic right from the off. Every email I’ve sent, every query, you’ve responded with comprehensive and truly helpful replies.
Onsite last week, Pedro and the team were brilliant. Attentive and absolutely on it. Every member of staff I encountered looked keen and happy. The quality of the catering was high. Gustavo, who I only dealt with towards the end for the drink’s reception, was also terrific.
The venue space itself worked perfectly for an event of our size. The fact so much AV is included in your DDR makes it a very attractive option. All in all, a great venue with a great team. Thank you so much for looking after us so well!”
Garry Kinnear
Senior Event Project Manager
“BMA House is an excellent location for shooting or facilitating filming nearby (crowd base, catering, production spaces). Their team is accommodating and flexible with the usual unusual filming requests.”
Lorenzo Bertolazzi
Location Manager
“HAVEN” | Haven TV Ltd
“I just wanted to say a huge thank you – everyone had a lovely time, and loved the venue.
Thank you for all your help and support. Also a massive thank you to the AV team – they were INCREDIBLE. Really was a dream team for making sure my first award ceremony went so smoothly.
I’ve already booked again for next year! We had glowing feedback from attendees, presenters and staff, and location is just perfect for when you have attendees spanning the UK and international.”
Maddy Rodgers
Senior Event Executive
Photo credit: Telling Photography
“I just wanted to take this opportunity to say a huge thank you to you and the rest of the BMA House Events team following our conference. Having delivered many events across the UK over the years, I can honestly say that I have never had the pleasure of such a professional, organised and considered team as was available at BMA House this week. The entire experience from start to finish was seamless and a lot of the stress that comes with organising such events was never apparent.
A special thank you to:
Everyone’s input and contribution to the success of the event did not go unnoticed. I can confidently say that we’ll be back for future events and will be sure to recommend the venue and yourselves to others.”
Chelsea Nattriss, Marketing Manager
“The event was incredible from start to finish. Ellie was incredible in understanding my requirements in full and was able to adjust to last minute requests at short notice. I praise her for her impeccable understanding of our requirements, superb communication / responsiveness throughout and being able to support and adjust as and when needed. On arrival, we had a brief discussion to run through and agree plans for the evening. The team were all very professional, service was excellent and overall experience faultless. Lots of positive feedback received from the team.”
Lucy Jacobs
“We were kindly hosted by BMA House in their beautiful Snow Room for a climate breakfast workshop that brought together ‘Green Champions’ from Camden’s three major hospitals: Great Ormond Street Hospital, University College London Hospital and The Royal Free. The session provided a crucial space to bring together NHS workers to collaborate and learn how their respective Trusts are tackling and adapting to the climate crisis, and discuss what further is required.
Given the audience of the event and the work that BMA House are delivering to address the climate agenda, it felt only natural to utilise their event space. A special thanks to Rebecca and Tom for accommodating the event at short notice and for making the process so easy and seamless from start to finish. The plant-based breakfast cakes and bakes were also absolutely delicious. We’re looking forward to hosting future events at BMA House!”
Abigail Roberts
Camden Climate Alliance Lead
“Once again, thanks for your efforts, it was greatly appreciated. The event went very smooth and our guests and more importantly John and Sally Ann were very pleased with the entire BMA experience. The food was excellent and the staff were very attentive. Many thanks to your a/v guy who looked after John very well. The food was excellent and the staff were very attentive. Thanks so much for making it such a successful event!”
Russell Gilbey, Managing Director
“I would just like to say again how impressed I was with the level of customer service at BMA House. Everyone from the security guard to the tech crew and catering team, front of house and back, was absolutely at the top of their game – friendly, knowledgeable and for whom nothing was too much trouble.
It is a shame that such customer service should be noteworthy rather than the norm – but such is the world. I can only put it down to your effective leadership and development of a client-focussed workplace culture.”
Benjamin Hunt
Operations Manager
“Just wanted to say a huge thanks from all of us at the Hub for your hard work in delivering the technical element of our event.
What stood out for me was how friendly, professional, and on-hand you were. You were always quick to respond to my questions and requests, which is hugely reassuring when a million other things are going on. I felt everything was taken care of, without me even asking – it speaks volumes about your level of experience.”
Louise Male
Transformation Manager
“I just wanted to send you a quick email to say a massive thank you to your events team for facilitating a great summer party for our company. A particular mention must go out to Victoria Lewis who was our contact at BMA House for the event.
Victoria was diligent, flexible and incredibly accommodating of our needs. No request was too much and she remained attentive and helpful throughout the night.
Our guests loved the space, the food was great and the bar staff were always on hand to top up those empty glasses! A really successful night all round and that is largely due to the hard work and dedication of Victoria and the team.
We will have no hesitation in recommending BMA House as a preferred venue of choice throughout our networks so please do not be surprised if you start receiving calls for future bookings!”
Angie D’Souza
Business Manager & Company Secretary
IMPRESS
“Hannah was amazing from start to finish in organising our summer party, everything was amazing. The Gin Magician wowed everyone and was a fun person to have serving us all. All food and drink was amazing. DJ played amazing music and really ended our event on a high.”
Charlotte Sharkett
Office Manager
“I just want to thank you from the bottom of my heart – you (Mike) and your catering/bar colleagues really made the best evening I could have ever imagined and a lot more.
Thank you very, very much.
You are very special and the BMA is very lucky to have you.”
“Our event went very well yesterday and the service we received throughout the project from you and your team was excellent. The Great Hall was a perfect space for us and looked really special on the day. The food was really good and we received a lot of positive comments about the lunch.
Please could you pass on our thanks to the whole team, and particularly to the AV team who were super helpful throughout the day, particularly when we had to deal with some last-minute tech issues of our own making.”
Eddie Gibb
Head of Communications
Capital Letters
“The Event Industry News team work with BMA House on many editorial features and marketing pieces but the Sustainable Breakfast Briefing was our first experience at hosting an event with the venue, and it did not disappoint. Our event focussed on sustainability and BMA House certainly works hard to get their green credentials and rightly so. From the offset the BMA House events team worked with us to produce the most sustainable event we could, from the online registration process to a plant-based breakfast and we managed to produce a zero carbon event – it was a great success.
I’d highly recommend working with BMA House, it’s a stunning venue, in a brilliant location and their focus on sustainability is second to none. Hopefully we’ll be back next year.”
Kizzy Allot, Sales & Marketing Director
Event Industry News
“I just wanted to express my thanks for a wonderful afternoon and evening yesterday. Our event went extremely smoothly and I have had lots of lovely feedback from our staff saying what a beautiful venue it was, how welcoming and attentive all the staff involved were and the food was absolutely delicious so my thanks to Chef and all the waiting staff too.
Thank you to you both for helping in the planning of our event and making sure it ran efficiently and I very much hope that we have the opportunity to work together again in the near future.”
“From the moment Nicola was appointed as my Event Liaison she provided an outstanding service and was always available to show me around in person, take my calls, and communicated with me throughout.”
Susan Finlayson-Sitch
“Nicola was super helpful throughout the entire process, and was very patient with all our back and forth on the decisions. From the start she was a great communicator, answering all our questions promptly and clearly, and up until the end of the event on the night was so helpful – a very calm and confident presence to have at an event. Thanks so much Nicola!
I also want to recognise the entire catering staff, especially the lead. They were diligent and friendly and handled my mistakes on the dietary requirements without skipping a beat. Awesome work all around!”
Laura Phuhl
“Victoria the event manager and the whole serving team were fantastic”
Adriana Thursby-Pelham
“When delivering an event about sustainability we were looking for a London venue that’s helping to lead the way in this area. We received glowing feedback from delegates who left feeling inspired about developing their venue’s sustainability credentials, and we have no doubt that BMA House’s commitments were influential in supporting this.”
Jane Owen
Membership Support Executive
“Thank you to you and the BMA House team for providing such excellent support for our International Conference on 9 & 10 July 2019 and the conference reception/dinner on 9 July.
Everything worked smoothly and as anticipated which contributed towards the success of our event in such a beautiful and well-located building. It isn’t easy to make everything look seamless but you did! We are aware that it takes a well organised team, with a good planning, to achieve this. All of the BMA teams from different departments were friendly and professional and quick to respond to any requests made during our conference. Nothing we asked for was too much trouble.
We would like to mention in particular your own calm, friendly, helpful and professional input throughout the bookings process and during the event itself. As you know, we have used the BMA as a venue of choice before and will be doing so again for another key event in our 2019 calendar.”
Sharron Powley,
Head of Events
“Thank you so much for all of your help in making sure we had a fantastic summer party on Friday night. The night was a complete success, everything seemed to go so smoothly, and our founder has expressed how happy he is with how it went. Hurrah!
You were great and we couldn’t have done it without you and all the team at BMA House. Please also pass on our thanks to Jonathan and his fantastic team – the food was excellent and we couldn’t fault it. The dessert station was so impressive, and everyone LOVED the pizzas at the end of the night!”
Heather Shutt
“Initial feedback from our staff and clients was that the venue was amazing, the Great Hall certainly had the wow factor that we wanted. All of your staff were helpful, professional and cannot be faulted at all. A special thank you to James in AV, he was so helpful and made us feel at ease with all the AV aspect, nothing was too much hassle.”
“BMA House has the wow factor. As soon as you walk into The Courtyard it leaves a big first impression. We wanted a venue that had outdoor space, with somewhere that could cater for the unpredictable UK weather and offer indoor space (if needed). Ultimately that was the deciding factor for us.
The food! The canapes and the bowl food were a massive hit!
We opted for a food tasting. We already knew what we liked the sound of as the menu offers a variety of food and covers everything you need. We ended up sticking with the options we picked from our first look at the menu. The fish and chips won hands down for me!
Hannah and the events team were so easy to work with and made the process a lot less stressful. It was so nice to know the logistics at the venue were in hand.
Go and see BMA House! We have been hosting our summer party for a number of years and our clients’ feedback was all the same – it was the best summer party yet!
A huge thanks to the team for taking the time to give us such lovely feedback! We look forward to hopefully hosting your next year…”
“I just wanted to say a massive thank you to you, and your colleagues (especially Nicola) for making our 22 May Conference and 23 May Training such a resounding success. Really wonderful attention to detail, lovely support from the front desk, rapid response to last minute requests, fabulous technical support, superb food and amazing venue as always. You even managed to procure the sunshine for us. Seriously, thanks for everything that you and the wider BMA team did on our behalf. Very very much appreciated.”
Cathy Young
“I have been meaning to write and thank you for all of your efforts, yours particularly but the whole Events team at BMA House as well. It was great working with you, and you certainly did everything you could to make our event run as smoothly as possible, despite a few humps in the road along the way! Please also pass on my thanks to Kirsty for her assistance and management of the catering, she was great.”
“It was very nice to see you today. I just wanted to say thank you for hosting our event, I always know everything will work like clockwork when we are at the BMA. So thank you to you, Carmen, who looked after our catering and the chap who came in to help us with the sound issue we were having (didn’t catch his name) your help is much appreciated.”
“Thank you for being such a great host yesterday and please thank your catering team on my behalf. Everything was amazing and we had a great time!”
“Thank you for everything! I’ve been receiving such good feedback and really can’t thank you enough. The venue, AV/Audio and food were perfect! We set a very high bar on Monday for the other offices to follow. So far it’s been the best event. Please thank your colleagues for all the hard work and attention to detail that was shown on Monday.”
