“The ISBA decided to move its larger training events to BMA House in 2014 because of the excellent range of facilities and room space that it offers. We now run all of our one-day conferences there, with numbers ranging from 100 up to 290.
Over the years we’ve had a couple of dedicated Event Managers, our most recent being Sasha Dearden, however each and every one has given us superb customer service. Sasha has always provided me with information when requested in a timely and professional manner. On the day of the event Sasha is present in person and is even happy to be there for 7.30am starts.
Catering for our large numbers has never been an issue as we are able to spread catering and our many exhibition stands over the two beautiful rooms on the ground floor, and our delegates can make use of the stunning Courtyard in the summer. Their friendly AV team are always on hand to help with last minute presentation changes, and when our group splits out into breakout rooms the AV team know us well enough now so the equipment is always set up just how we require it. We have been so pleased with the success of our events at BMA House we have booked future dates. I certainly have no hesitation in recommending this venue.”
Commercial Director, ISBA
“I have worked with the BMA House events team for c. nine years now, since we first approached them re: holding our AGM. The service we received from the outset was very professional, accommodating and efficient, leading to a very successful first AGM at BMA House. Due to this success, we decided to use the venue again and as I said, nine years on we are still coming back.
Big events like an AGM can be very stressful to arrange, due to all of the mechanics and number of attendees involved, however, Victoria and her predecessors have always ensured our event runs smoothly, always recommending alternative options from menus, to wine etc, to improve our event.
Unlike other venues, the events team also oversee the meeting itself, rather than delegating to operational colleagues, and the personal touch makes a huge difference too.
Everyone I’ve met at the venue has been friendly, approachable but above all willing to help which makes my life a lot easier. We’ve been appointed the same dedicated AV Technician each year, so our AV needs are taken care of with ease.
Many of our shareholders are elderly however BMA House is well equipped with accessible access throughout, and we make full use of the induction loop in the Great Hall.
We are always well catered for and the catering team are always ready on time.
I cannot foresee us taking our meeting anywhere else any time soon.”
PA to CEO & Group Legal Director
“I just want to thank you from the bottom of my heart – you (Mike) and your catering/bar colleagues really made the best evening I could have ever imagined and a lot more.
Thank you very, very much.
You are very special and the BMA is very lucky to have you.”
“I just wanted to express my thanks for a wonderful afternoon and evening yesterday. Our event went extremely smoothly and I have had lots of lovely feedback from our staff saying what a beautiful venue it was, how welcoming and attentive all the staff involved were and the food was absolutely delicious so my thanks to Chef and all the waiting staff too.
Thank you to you both for helping in the planning of our event and making sure it ran efficiently and I very much hope that we have the opportunity to work together again in the near future.”
“From the moment Nicola was appointed as my Event Liaison she provided an outstanding service and was always available to show me around in person, take my calls, and communicated with me throughout.”
“Nicola was super helpful throughout the entire process, and was very patient with all our back and forth on the decisions. From the start she was a great communicator, answering all our questions promptly and clearly, and up until the end of the event on the night was so helpful – a very calm and confident presence to have at an event. Thanks so much Nicola!
I also want to recognise the entire catering staff, especially the lead. They were diligent and friendly and handled my mistakes on the dietary requirements without skipping a beat. Awesome work all around!”
“Victoria the event manager and the whole serving team were fantastic”
“When delivering an event about sustainability we were looking for a London venue that’s helping to lead the way in this area. We received glowing feedback from delegates who left feeling inspired about developing their venue’s sustainability credentials, and we have no doubt that BMA House’s commitments were influential in supporting this.”
Membership Support Executive
“Thank you to you and the BMA House team for providing such excellent support for our International Conference on 9 & 10 July 2019 and the conference reception/dinner on 9 July.
Everything worked smoothly and as anticipated which contributed towards the success of our event in such a beautiful and well-located building. It isn’t easy to make everything look seamless but you did! We are aware that it takes a well organised team, with a good planning, to achieve this. All of the BMA teams from different departments were friendly and professional and quick to respond to any requests made during our conference. Nothing we asked for was too much trouble.
We would like to mention in particular your own calm, friendly, helpful and professional input throughout the bookings process and during the event itself. As you know, we have used the BMA as a venue of choice before and will be doing so again for another key event in our 2019 calendar.”
Head of Events
“Thank you so much for all of your help in making sure we had a fantastic summer party on Friday night. The night was a complete success, everything seemed to go so smoothly, and our founder has expressed how happy he is with how it went. Hurrah!
You were great and we couldn’t have done it without you and all the team at BMA House. Please also pass on our thanks to Jonathan and his fantastic team – the food was excellent and we couldn’t fault it. The dessert station was so impressive, and everyone LOVED the pizzas at the end of the night!”
“Initial feedback from our staff and clients was that the venue was amazing, the Great Hall certainly had the wow factor that we wanted. All of your staff were helpful, professional and cannot be faulted at all. A special thank you to James in AV, he was so helpful and made us feel at ease with all the AV aspect, nothing was too much hassle.”
“BMA House has the wow factor. As soon as you walk into The Courtyard it leaves a big first impression. We wanted a venue that had outdoor space, with somewhere that could cater for the unpredictable UK weather and offer indoor space (if needed). Ultimately that was the deciding factor for us.
The food! The canapes and the bowl food were a massive hit!
We opted for a food tasting. We already knew what we liked the sound of as the menu offers a variety of food and covers everything you need. We ended up sticking with the options we picked from our first look at the menu. The fish and chips won hands down for me!
Hannah and the events team were so easy to work with and made the process a lot less stressful. It was so nice to know the logistics at the venue were in hand.
Go and see BMA House! We have been hosting our summer party for a number of years and our clients’ feedback was all the same – it was the best summer party yet!
A huge thanks to the team for taking the time to give us such lovely feedback! We look forward to hopefully hosting your next year…”
“I just wanted to say a massive thank you to you, and your colleagues (especially Nicola) for making our 22 May Conference and 23 May Training such a resounding success. Really wonderful attention to detail, lovely support from the front desk, rapid response to last minute requests, fabulous technical support, superb food and amazing venue as always. You even managed to procure the sunshine for us. Seriously, thanks for everything that you and the wider BMA team did on our behalf. Very very much appreciated.”
“I have been meaning to write and thank you for all of your efforts, yours particularly but the whole Events team at BMA House as well. It was great working with you, and you certainly did everything you could to make our event run as smoothly as possible, despite a few humps in the road along the way! Please also pass on my thanks to Kirsty for her assistance and management of the catering, she was great.”
“It was very nice to see you today. I just wanted to say thank you for hosting our event, I always know everything will work like clockwork when we are at the BMA. So thank you to you, Carmen, who looked after our catering and the chap who came in to help us with the sound issue we were having (didn’t catch his name) your help is much appreciated.”
“Thank you for being such a great host yesterday and please thank your catering team on my behalf. Everything was amazing and we had a great time!”
“Thank you for everything! I’ve been receiving such good feedback and really can’t thank you enough. The venue, AV/Audio and food were perfect! We set a very high bar on Monday for the other offices to follow. So far it’s been the best event. Please thank your colleagues for all the hard work and attention to detail that was shown on Monday.”